Pega Customer Decision Hub
by Pegasystems
Real-time decisioning and next-best-action engine for engaging every customer across any channel.
About
Real-time decisioning and next-best-action engine for engaging every customer across any channel.
Pega Customer Decision Hub is a real-time decisioning product that engages every customer across any channel and shows what drove each outcome. It uses AI-driven models to adapt to evolving customer journeys and deliver next-best-action recommendations.
The same next-best-action, with explanations attached, can be given to human agents and chatbots, so customer experience stays consistent across touchpoints. Pega publishes a Forrester Total Economic Impact study on the product.
Key features
Product details
Vendor
Pegasystems
Category
Customer & Journey Analytics
Pricing model
custom
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud (SaaS)
Pricing
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