Nexthink

Nexthink is a leading digital employee experience (DEX) management platform designed to give IT teams deep, real-time visibility into the performance and health of their entire digital workplace. At its core, the platform enables organizations to see, diagnose, and fix endpoint issues at scale — often before employees are even aware a problem exists — by continuously monitoring devices, applications, and network conditions across the organization. Key capabilities include application performance monitoring and triage, automated remediation workflows powered by agentic AI, employee engagement tools for two-way communication, and a service desk plugin (Amplify) that arms frontline IT agents with diagnostic checklists and remediation actions directly within their existing ticketing tools. Nexthink integrates with a broad ecosystem of IT tools including ServiceNow, BMC Helix, Microsoft Azure, Freshservice, and Intune, making it a centralized automation hub rather than an isolated monitoring silo. The platform is best suited for large and mid-to-enterprise organizations across industries such as financial services, healthcare, banking, and IT services, particularly IT operations teams, desktop engineers, and IT architects who manage complex, distributed device fleets and need to move from reactive, ticket-driven support toward proactive, automated remediation at scale. By consolidating endpoint telemetry, user sentiment data, and application analytics into a single pane of glass, Nexthink helps IT departments reduce resolution times, minimize manual intervention, improve software adoption, and ultimately drive measurable gains in employee productivity and satisfaction.