Fin

Fin is an AI-powered customer agent developed by Intercom that functions as a single, unified agent capable of handling sales, service, and support within one continuous customer experience. Powered by Fin APEX 1.0, a purpose-built model optimized for speed, accuracy, and reliability, Fin combines generative AI with deterministic rules to manage complex tasks such as refunds, transaction disputes, technical troubleshooting, and multi-step workflows — all while following precise business logic configured by your team. It integrates seamlessly with major helpdesks including Salesforce, HubSpot, Zendesk, and Freshdesk without requiring migration, and can be deployed across channels like chat, email, phone, Slack, and WhatsApp. The platform is designed for customer service and sales teams across companies of all sizes — from growing SaaS businesses to large enterprises — and is particularly well-suited for industries that deal with high query volumes, such as e-commerce, technology, and financial services. With a no-code configuration experience, built-in analytics and training tools, and outcome-based pricing starting at $0.99 per resolution, Fin gives operations and support leaders full visibility and control over conversation quality while resolving an average of 67% of customer queries autonomously. Trusted by over 6,000 teams globally and ranked the #1 AI agent on G2, Fin is built for organizations looking to scale customer engagement without proportionally scaling headcount.