MoEngage

MoEngage is an agentic customer engagement platform that helps brands unify data, AI, and cross-channel communication to deliver highly personalized experiences at scale. At its core, the platform combines a customer data foundation with Merlin AI — a purpose-built agentic AI engine — that enables marketing teams to build audience segments, design automated campaign workflows, surface behavioral insights, and deliver individualized messaging across more than 16 channels, including push notifications, email, SMS, WhatsApp, and in-app messaging. The platform tracks over one trillion data points monthly and processes more than 100 billion messages, making it well-suited for mid-market to enterprise-level companies in industries such as e-commerce, fintech, media, travel, and retail that need to engage large, diverse customer bases without sacrificing personalization. MoEngage is particularly valuable for growth marketers, CRM managers, and digital engagement teams who are looking to move beyond the limitations of legacy marketing clouds and consolidate their tech stack into a single, AI-powered solution. Key use cases include reducing customer churn through behavior-triggered campaigns, improving retention and lifetime value, optimizing send-time and channel selection per individual user, and scaling one-to-one personalization across millions of users simultaneously. Trusted by over 1,350 global brands including Coca-Cola, Starbucks, Citibank, and Flipkart, and recognized by Forrester, Gartner, and IDC, MoEngage represents a modern alternative for organizations seeking to replace fragmented point solutions with a cohesive, insight-led engagement platform.