HubSpot Customer Success Workspace

by HubSpot

Customer success management inside HubSpot Service Hub with health scores, renewal pipelines and churn alerts.

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Customer Success

Starting priceContact for pricing

Free trialNo

About

Customer success management inside HubSpot Service Hub with health scores, renewal pipelines and churn alerts.

HubSpot's customer success management tools live in Service Hub and give CSMs a personalized workspace with a 360 degree view of each account, combining product usage, support history and CRM data. Health scores and automated alerts help prioritize outreach and reduce churn.

The workspace tracks score trends, adoption metrics, the renewal pipeline and expansion opportunities. Professional includes health scoring, basic renewal tracking, task management and reporting, while Enterprise adds custom health score algorithms, predictive churn analytics and advanced workflow automation. It is not available in the free or Starter tiers.

Key features

Customer health scores and alerts; 360 degree account view; Health score trends; Product usage and adoption metrics; Renewal pipeline; Expansion opportunities; Workflow automation; Predictive churn analytics on Enterprise

Product details

Vendor

HubSpot

Pricing

Contact for pricingNo free trial

Plans

Included in Service Hub Professional and Enterprise; not available in Free or Starter

Visit website for full pricing details

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