Regal.ai
by Regal · New York, USA · Founded 2020
Inbound and outbound voice from one platform
Overview
Regal began as an outbound customer engagement platform and has extended into AI voice agents covering both directions, which suits businesses whose phone operation is genuinely two-way — healthcare, financial services and education, where the same customer might call in and be called back. Its event-driven architecture triggers calls from customer behaviour rather than static lists, and its analytics tie call outcomes to revenue. As a pure inbound receptionist it is more machinery than most businesses need, and pricing reflects a contact centre product rather than an SMB tool.
Our verdict
Buy it for two-way voice operations, not for reception alone. Event-triggered outbound tied to inbound handling is genuinely useful for healthcare and financial services, but a business that only needs its phone answered is buying a contact centre platform to solve a receptionist problem.
Best for
Contact centres in healthcare, finance or education running genuine two-way phone operations.
Avoid if
You only need inbound answering — this is far more platform than that requires.
Pros
- Inbound and outbound voice on a single platform
- Event-triggered calling from real customer behaviour
- Revenue attribution tied to call outcomes
Cons
- Excessive for inbound-only reception
- No published pricing and annual contracts
- Requires configuration effort to deploy well
Key capabilities
Frequently asked questions
Does Regal handle inbound and outbound calls?
Yes, both from one platform, which is its main differentiator. It suits businesses where the same customer might call in and also be called back as part of a journey.
How much does Regal.ai cost?
Regal does not publish pricing. Contracts are quoted by call volume and agent seats on annual terms, typically $30,000 to $200,000 per year.
Is Regal suitable as a simple AI receptionist?
It is over-specified for that. Businesses that only need inbound answering should use Rosie, Goodcall or a vertical specialist rather than a contact centre platform.