Avoca AI
by Avoca · San Francisco, USA · Founded 2023
Answers trade calls and coaches your CSRs
Overview
Avoca does something none of its competitors attempt: as well as answering overflow and after-hours calls for HVAC, plumbing and electrical businesses, it listens to the calls your human CSRs take and scores them, surfacing where bookings were lost and coaching staff on the specific moment they went wrong. For home service operators, booking rate per call is the number that drives revenue, and most lose jobs to poor call handling rather than to missed calls. Combining answering with quality assurance addresses both. It is sales-gated with no published pricing, and the coaching layer only pays back if you have enough CSR headcount to coach.
Our verdict
The only tool here that treats the human CSR as part of the problem, which is correct — most home service businesses lose more jobs to bad call handling than to missed calls. The coaching layer is the reason to buy it, and it only pays back if you have CSRs to coach.
Best for
HVAC, plumbing and electrical businesses with a CSR team whose booking rate needs improving.
Avoid if
You are a solo operator with no CSRs — you would pay for half a product.
Pros
- Combines AI answering with human CSR coaching
- Native ServiceTitan and Housecall Pro booking
- Directly targets booking rate, the metric that drives revenue
Cons
- No published pricing and annual contracts
- Coaching value is wasted on solo operators
- US home services only
Key capabilities
Frequently asked questions
What makes Avoca different from other AI receptionists?
As well as answering calls, Avoca scores the calls your human CSRs take and coaches them on where bookings were lost. No other tool in this category combines reception with quality assurance.
How much does Avoca cost?
Avoca does not publish pricing. Deals are quoted by call volume and CSR headcount on annual contracts, typically landing between $12,000 and $60,000 per year.
Does Avoca work with ServiceTitan?
Yes. Avoca books jobs natively into ServiceTitan and Housecall Pro, alongside Jobber and FieldEdge, which is essential for reliable scheduling in home services.