Alhena AI
by Alhena (formerly Gleen)
AI shopping, support and AI search visibility for ecommerce brands
Reviewed by the the30top research team · Last reviewed 2026-10-27
Overview
Alhena pairs an AI shopping assistant that recommends and upsells from live store data with a support concierge that can cancel orders, process returns and escalate to humans. It also tracks how products appear in ChatGPT, Gemini and Perplexity, and connects to Shopify, Zendesk, Gorgias, Klaviyo and Salesforce. Plans are metered by conversations, from 200 a month on Essentials, so growing stores can need the Growth or Scale tier quickly.
Our verdict
Alhena is a broad ecommerce AI platform with clear public pricing and a usable free plan. Conversation caps mean costs rise quickly as traffic grows.
Best for
Ecommerce brands that want a shopping assistant and support agent with AI search visibility tracking.
Avoid if
You expect high chat volume on a small budget, since the entry paid tier covers 200 conversations.
Pros
- Free plan and 14 day trial on paid tiers
- Shopping, support, voice and AI visibility in one platform
- Public pricing with named case studies
Cons
- Conversation caps are low on entry tiers
- Paid plans are billed annually up front
- Trial needs a payment method or Shopify billing approval
Key capabilities
Frequently asked questions
Does Alhena have a free plan?
Yes. The Free plan includes 25 conversations a month, an AI visibility snapshot and access to the AI concierge.
How much does Alhena cost?
Essentials is $199 per month billed annually ($239 monthly), Growth is $499 and Scale is $999 billed annually. Enterprise is custom.
Was Alhena called something else?
Yes. Its pricing page lists it as Alhena, formerly Gleen.