PagerDuty AI Agents
by PagerDuty
SRE, Scribe, Shift and Insights agents on the PagerDuty platform
Reviewed by the the30top research team · Last reviewed 2026-10-27
Overview
PagerDuty's SRE Agent detects, triages and diagnoses incidents, learns from related past incidents and performs approved remediation. Around it sit a Scribe Agent that captures incident meetings and channels, a Shift Agent that resolves on-call schedule conflicts, and an Insights Agent that recommends operational improvements. PagerDuty says no customer data is currently used for training and promises customer choice on that going forward. The agents are bundled into annual platform tiers measured in AI actions, so cost is tied to usage limits rather than a simple seat price.
Our verdict
A broad agent suite on a platform many teams already run. The AI action limits and annual platform fees make it a bigger commitment than point tools.
Best for
Enterprises already on PagerDuty that want an agent suite across the full incident lifecycle.
Avoid if
You want a small standalone AI SRE without platform fees.
Pros
- Agents cover triage, documentation, scheduling and insights
- Public annual platform pricing
- Established on-call and incident platform underneath
Cons
- AI action caps limit usage on lower tiers
- Remediation depends on approval
- Free incident plan does not include the AI agents
Key capabilities
Frequently asked questions
What does the PagerDuty SRE Agent do?
PagerDuty says it detects, triages and diagnoses incidents, learns from related incidents and performs approved remediation.
How much do the AI agents cost?
They are included in the PD Reliability Platform tiers, starting at a $2,800 per year platform fee with 1,000 AI actions, and are an add-on for the Professional incident plan.
Does PagerDuty train models on customer data?
PagerDuty states that currently no customer data is used for training and that it will offer customer choice on training use.