Voiceflow
by Voiceflow · Toronto, Canada · Founded 2018
Collaborative builder for chat and voice AI agents
Reviewed by the the30top research team · Last reviewed 2026-10-27
Overview
Voiceflow started as a design tool for voice assistants and now targets customer experience teams building conversational AI agents with playbooks, deterministic workflows and real-time analytics. It supports multiple model providers or your own model, and agencies get multi-client workspaces and white-labelling. Business pricing is quote-only, agency billing is usage-based without a clear published rate, and the tool rewards teams that invest time in design and testing.
Our verdict
A mature choice for teams that treat conversation design seriously and need chat plus voice. Budget conversations will need a sales call.
Best for
CX teams and agencies building production chat and voice agents with proper testing and handoff.
Avoid if
You want a flat-priced, set-and-forget website chatbot.
Pros
- Chat and voice from one builder
- Observability and environments for production
- Agency tooling with white-labelling
Cons
- Business pricing is quote-only
- Takes design effort to get right
- Usage-based billing is hard to forecast
Key capabilities
Frequently asked questions
How much does Voiceflow cost?
Business pricing is on request. Agencies get a free trial with usage-based billing, and Voiceflow does not list fixed prices on its pricing page.
Does Voiceflow support voice agents?
Yes. Voiceflow deploys agents across voice and chat channels.
How much has Voiceflow raised?
Voiceflow states it has raised $35M, including a $20M Series A led by Felicis in 2021 and a $15M round led by OpenView in 2023.