Zonka Feedback
by Zonka Feedback
AI feedback intelligence and customer feedback platform for capturing, analyzing and acting on feedback at every touchpoint.
About
AI feedback intelligence and customer feedback platform for capturing, analyzing and acting on feedback at every touchpoint.
Zonka Feedback captures customer feedback through surveys by email, SMS, WhatsApp and offline devices, plus website and in-app feedback widgets. It supports CX metrics such as NPS, CSAT and CES, and provides role-based dashboards and real-time alerts.
Its AI feedback intelligence layer adds thematic analysis, sentiment analysis, entity and aspect tracking and impact analysis. Teams can close the loop with case management and automation, and choose to host data in the US, Europe, Australia or India.
Key features
Industries served
Product details
Vendor
Zonka Feedback
Category
Experience Management
Pricing model
custom
Starting price
Contact for pricing
Free trial
Yes
Deployment
Cloud-based (SaaS) with data hosting in the US, Europe, Australia or India
Industries
Healthcare, Finance, Retail, SaaS, eCommerce, Education
Pricing
Pricing model: custom
Plans
- Separate plans for Feedback Management and AI Feedback Intelligence, bundled option available, custom quotes based on feedback volume; 14-day free trial
Similar software
Alchemer
by Alchemer
AI-native customer feedback and intelligence platform covering surveys, reviews, integrations and AI analytics.
Chattermill
by Chattermill
AI-native voice of customer platform that unifies and analyzes feedback from surveys, reviews, support and calls.
CultureMonkey
by CultureMonkey
Employee engagement survey software with lifecycle surveys, real-time analytics and action plans for leaders.
Experience.com
by Experience.com
Experience.com simplifies review management and enhances online visibility by consolidating reviews from various sources. Its platform makes it easier to engage with clients and improve reputation.
Feefo
by Feefo
Feefo offers a verified review system that fosters trust and authenticity, making it easier for businesses to gather genuine feedback. Its ease of use and excellent customer support enhance the overall experience.
Forsta
by Forsta
AI-powered human experience platform for customer experience, market research and text analytics.