Zingtree
by Zingtree
No-code decision tree and guided knowledge platform for agents and customer self-service.
About
No-code decision tree and guided knowledge platform for agents and customer self-service.
Zingtree is a no-code tool for building interactive decision trees and guided workflows that turn complex knowledge into step-by-step answers. Teams use it for agent guidance and for customer self-service.
Features include advanced logic, A/B testing of branches, form data collection, an agent portal, reporting and AI capabilities. It integrates natively with Salesforce, Zendesk, Freshdesk and contact center tools, and the vendor lists SOC 2 Type 2, GDPR compliance, SSO and an EU data center.
Key features
Product details
Vendor
Zingtree
Category
Knowledge Base
Pricing model
usage-based
Starting price
Business plan from $0 for 1,000 self-service views/mo; agent seats $50 per user/mo billed yearly
Free trial
No
Deployment
Cloud-based SaaS
Pricing
Pricing model: usage-based
Plans
- Business (self-service sessions, billed yearly): 1,000 views per month $0; 2,500 views $25; 5,000 views $50; 10,000 views $100; Business (agent seat, billed yearly): $50 per user per month; Enterprise AI: $55 per user, volume-based
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