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Text is an AI-powered customer service platform that combines live chat, chatbot automation, a built-in knowledge base, and proactive AI assistance into a single, unified solution for managing customer support and sales engagement. The platform automatically routes incoming support tickets by topic, escalates issues before SLA thresholds are breached, and enables customers to self-serve using your existing content — dramatically reducing repetitive workload for support agents. Beyond reactive support, Text actively monitors on-site buyer behavior and conversation signals to detect purchasing intent, allowing its AI to recommend products and help close sales without human intervention. The platform supports omnichannel communication across email, live chat, and messaging, and includes tools like AI Copilot, sentiment analysis, AI summarization, canned responses, inbox management, and custom reporting to help teams work more efficiently at scale. Text is best suited for small to mid-sized ecommerce, retail, and online businesses — particularly customer service, support, and sales teams of 2 to 50 agents — who need a no-code solution that can be deployed the same day by simply pointing it at a website. With SOC 2, GDPR, and PCI DSS compliance built in, and a 14-day free trial starting at $19 per user per month, it is especially valuable for fast-growing businesses that need to maintain high customer satisfaction even during significant traffic surges.