Spiceworks Cloud Help Desk
by Spiceworks Ziff Davis
Cloud IT help desk and ticketing for small IT teams, with a free Core plan and a low cost per seat Premium plan. A Ziff Davis company.
About
Cloud IT help desk and ticketing for small IT teams, with a free Core plan and a low cost per seat Premium plan. A Ziff Davis company.
Spiceworks Cloud Help Desk is a hosted IT help desk and ticketing tool from Spiceworks Ziff Davis, built for small IT teams and sysadmins. It converts emails into tickets, tracks incidents, sends alerts, offers reporting and an end user portal, and supports custom attributes and multi factor authentication. The free Core plan covers 1 to 5 tech and admin seats. Larger teams use a paid plan with unlimited tech and admin seats, an ad free experience, tasklists, bulk actions and custom ticket statuses. A Power BI connector pulls help desk data into reports, and the Spiceworks community provides peer support.
Key features
Industries served
Product details
Vendor
Spiceworks Ziff Davis
Category
App Performance Monitoring (APM)
Pricing model
freemium
Starting price
Free Core plan; paid from $6/seat/mo billed annually
Free trial
No
Deployment
Cloud
Company size
Small and midsize businesses
Industries
All
Pricing
Pricing model: freemium
Plans
- Core - Free; Monthly Plan - $7 per seat per month, billed annually; Premium Plan - $6 per seat per month, billed annually
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