Social Intents

Social Intents is an AI-powered live chat and customer communication platform that enables businesses to manage website conversations directly within the collaboration tools they already use, including Microsoft Teams, Slack, Google Chat, Zoom, and Webex — eliminating the need for a separate messaging application. The platform allows teams to deploy no-code AI chatbots powered by ChatGPT, Gemini, or Claude in a single click, with bots trained on a company's own website and knowledge base to autonomously resolve up to 75% of customer inquiries, while seamlessly escalating more complex issues to human agents or handling after-hours support automatically. Beyond website chat, Social Intents consolidates multi-channel communication — including WhatsApp, SMS, and Facebook Messenger — into a unified team inbox, giving support and sales staff a single, streamlined interface for managing every customer touchpoint. Key capabilities include intent recognition, conversation intelligence, lead capture, CRM integration, automated routing, queue management, real-time analytics, and fully customizable chatbot workflows, making it a robust solution for both proactive sales engagement and reactive customer support. The platform is ideally suited for small to mid-sized businesses and enterprise teams across any industry that already rely heavily on Microsoft 365, Slack, or Google Workspace, particularly customer service departments, sales and marketing teams, and front-line support staff who need to deliver fast, high-quality customer experiences without the overhead of adopting and learning an entirely new tool.