Smartsupp

Smartsupp is an AI-powered live chat and customer engagement platform designed to help online businesses grow their sales by turning website visitors into loyal customers. The platform combines live chat, AI Shopping Assistants, intelligent chatbots, and multichannel communication management into a single, easy-to-use dashboard, allowing businesses to engage with customers in real time, automate repetitive inquiries, and capture leads around the clock — even when support teams are offline. Key capabilities include real-time visitor tracking that shows which pages customers are browsing and where they came from, automated chatbot workflows with pre-built templates, multilingual support that adapts to a customer's language automatically, and integrations with popular platforms such as WordPress, PrestaShop, Shoptet, WhatsApp Business, and Google Analytics. Smartsupp is particularly well suited for small to mid-sized e-commerce businesses, webshops, and digital retailers — especially those in Europe — where reducing response times, lowering bounce rates, and improving conversion rates are top priorities. With over 100,000 webshops and websites relying on the platform, it serves e-commerce operators, customer support administrators, and marketing teams who need an approachable yet feature-rich solution to manage customer communication without requiring technical expertise or heavy developer involvement.