ServiceNow Knowledge Management
by ServiceNow
Enterprise knowledge management with AI-assisted authoring and search for customer service, IT and HR self-service.
About
Enterprise knowledge management with AI-assisted authoring and search for customer service, IT and HR self-service.
ServiceNow Knowledge Management centralizes knowledge creation, governance and optimization with AI-powered insights and a drag-and-drop authoring experience. It aims to raise self-service rates for customers and employees and make agents more productive with a contextual knowledge base.
Capabilities include AI-assisted authoring, AI search, knowledge harvesting, feedback management, analytics dashboards and translation management. The vendor states it is Knowledge-Centered Service (KCS) v6 verified and available with Customer Service Management, IT Service Management and HR Service Delivery.
Key features
Product details
Vendor
ServiceNow
Category
Knowledge Base
Starting price
Contact for pricing
Free trial
No
Deployment
Cloud platform, available with ServiceNow CSM, ITSM and HR Service Delivery
Pricing
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