Hiver

Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI, cross-team collaboration, workflows, and ticketing. Hiver is built for businesses of all sizes, from startups to enterprises, across teams like Support, Success, Finance, and HR, enabling them to manage support seamlessly. Hiver comes in two products: Hiver Omni is a dedicated omnichannel platform, and Hiver in Gmail runs inside your inbox. 10,000+ teams across the globe trust Hiver with their support function - the likes of Gusto, Flexport, Bynder, and Ping Identity. Some of Hiver’s key features include - - Omnichannel support - Ticketing - Cross-team collaboration - Workflow automation with a visual builder - AI Agents - AI Copilot - AI Knowledge Management - Analytics and reporting