Freshservice

Freshservice, developed by Freshworks, is an AI-powered, cloud-based IT service management platform designed to help organizations streamline and unify their service operations across IT and beyond. The platform brings together ITSM, IT operations management (ITOM), IT asset management (ITAM), and enterprise service management (ESM) under a single roof, eliminating the tool sprawl and data silos that typically slow IT teams down. Key capabilities include incident, problem, change, and major incident management, automated asset discovery, a robust Configuration Management Database (CMDB) for impact analysis, and a built-in project management module — all supported by Freddy AI, Freshservice's embedded intelligence layer that helps agents resolve issues faster, automates repetitive service requests, and surfaces actionable insights for IT leaders. The platform also extends service delivery beyond IT to departments like HR, finance, and facilities, giving employees a consistent self-service experience without requiring separate tools for each team. Freshservice is particularly well-suited for mid-market and enterprise organizations across industries such as information technology, healthcare, education, and construction, serving IT administrators, service desk managers, and CIOs who need to balance operational agility with governance and control. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, Freshservice is a strong fit for any organization looking to modernize service delivery, reduce manual workloads, and create a more proactive, data-driven IT function.