Elite EXTRA

Elite EXTRA, developed by Epicor, is a cloud-based last-mile logistics platform designed to help businesses manage the full spectrum of delivery operations from a single, unified solution. The platform brings together three core capabilities — Routing & Dispatch, Delivery Network, and Returns Automation — enabling operations teams to optimize delivery routes automatically, dispatch drivers efficiently, and provide customers with real-time tracking and ETA notifications, all backed by proof of delivery through photo capture and digital signatures via a dedicated mobile driver app. For businesses whose internal fleet can't always meet demand, the Delivery Network module allows dispatchers to compare and book third-party carriers in real time, effectively expanding capacity on the fly without long-term commitments to additional vehicles or staff. The Returns Automation module addresses a commonly neglected pain point by managing the entire returns lifecycle — from authorization and pickup scheduling to credit issuance — with configurable policy enforcement and a customer-facing portal that brings transparency and control to reverse logistics. Elite EXTRA is particularly well-suited for mid-market and enterprise companies in the automotive parts, wholesale distribution, transportation, and retail industries, where timely local delivery and operational efficiency are critical to customer satisfaction. With integrations across more than 40 platforms, a flexible month-to-month SaaS subscription model, and reported productivity gains of up to 20%, it serves as a practical, scalable solution for dispatch managers, logistics coordinators, and operations leaders looking to modernize their last-mile delivery infrastructure.