Balto
by Balto
Real-time AI guidance for contact center agents with automated QA, coaching, call insights and AI voice agents.
About
Real-time AI guidance for contact center agents with automated QA, coaching, call insights and AI voice agents.
Balto connects to an existing phone system, listens to live calls and prompts agents with answers from the company knowledge base. It also scores interactions automatically, recommends coaching and summarizes calls. A voice agent product handles repetitive, high-volume calls.
Key features
Industries served
Product details
Vendor
Balto
Category
Conversation Intelligence
Pricing model
custom
Starting price
Custom, request a demo
Free trial
No
Deployment
Cloud
Industries
Financial services, health insurance, healthcare, property and casualty insurance, banking, collections, home improvement, BPOs
Pricing
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