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Alive5 reviews

4.25 verified reviews

Verified client reviews of Alive5

Anonymous reviewer· Sep 2026

Omnichannel Business Messaging

5.0
Live Chat SoftwareNot specifiedTimeline undisclosed
“The all-in-one messaging model is clearly communicated and supported by practical features.”

Background

A communications platform combining live chat, business SMS, social messaging, chatbots, team inboxes, and CRM integrations.

The Challenge

Businesses often manage customer conversations across disconnected channels and tools.

The Work

Alive5 brings live chat, SMS, Facebook Messenger, automation, team routing, CRM integration, and reporting into one platform.

The Outcome

The result is a unified customer-communication workflow designed for sales and support teams.

Anonymous reviewer· Consultant· Computer & Network Security company (Enterprise)· Sep 2026

This software allows your clients to ask quick questions through a chat feature

3.5
Live Chat SoftwareProject size undisclosedTimeline undisclosed

Background

I like that you can place a pop-up button on any site that users could have questions about. We use it as a way to answer quick questions for students having technical issues. When someone starts a chat session, all users that are logged into the Alive chat will get an alert indicating an incoming chat. The only thing I do not like about it is when you are engaged in a chat with a user, sometimes the user will not respond right away and the chat window will stay open as long as no one hits close.

The Challenge

Not provided

The Work

Not provided

The Outcome

We are assisting existing and prospective students with quick questions they may have. We have realized that some questions are not technical, but we can gather information for them and they do not have to call several departments to ask simple questions.

Anonymous reviewer· User· Marketing and Advertising company (Small-Business)· Sep 2026

Enjoyed this program very much

4.0
Live Chat SoftwareProject size undisclosedTimeline undisclosed

Background

The software is organized well and the ease of use it nicely done. Sometimes I experience slow or a frozen screen when running too many chats at once.

The Challenge

Not provided

The Work

Not provided

The Outcome

Makes multitasking easier.

Anonymous reviewer· Administrator· Information Technology and Services company (Small-Business)· Sep 2026

Works with multiple clients/vendors at one time

4.0
Live Chat SoftwareProject size undisclosedTimeline undisclosed

Background

We can use multiple clients through one portal. The inability to take a message on the program is a drawback: if you do not have someone logged in it just rings and times out.

The Challenge

Not provided

The Work

Not provided

The Outcome

We utilize the program to gain new customers.

Anonymous reviewer· Administrator· Insurance company (Mid-Market)· Sep 2026

Great Online Chat Software!

4.5
Live Chat SoftwareProject size undisclosedTimeline undisclosed

Background

Having WebsiteAlive on our website allowed us to be available to any live website guests to answer questions or inquiries about our services. The only issues were when manning the chat internally, sometimes we experienced delays. However, having the AliveChat Operator available solved these issues. With 24/7 accessibility to an AliveChat Operator, we were always able to assist potential leads and eliminate missed opportunities.

The Challenge

Not provided

The Work

Not provided

The Outcome

We were solving the issues of lag time between lead acquisition and a closed opportunity. With WebsiteAlive, we are able to directly connect with any website visitors who are serious about our products and looking for more information on next steps.